Privacy Policy
PRIVACY STATEMENT
Protecting your private information is our priority. This Statement of Privacy applies to https://shopgreytree.com and The Grey Tree Homestead and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to “we”, “us”, “our store”, “our site”, “our website” and “The Grey Tree Homestead” include https://shopgreytree.com. The Grey Tree Homestead website is an eCommerce site. By using the The Grey Tree Homestead website, you consent to the data practices described in this statement.
INFORMATION COLLECTED
When you make a purchase from our store, we collect personal information including your name, shipping address, billing address, payment information, email address and, if provided, phone number. This information is collected as part of the buying and selling process and is used to service you as a customer, that is to complete submitted orders. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Other information automatically collected as you browse the site includes search terms that brought you to the site, product page visits, date and time stamps and information on how you interact with the site.
HOW INFORMATION IS COLLECTED
We collect your personal information at the time of purchase when an order is submitted or to process a return, when you opt to create an account, during which we collect your name and email or when you subscribe to our email list. Information is also collected as you browse and interact with the site through the use of cookies, log files or electronic files.
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
We may leverage Google Analytics, or other 3rd party tracking solutions to gather and analyze data related to how visitors find and access our site. This information is used only to manage and improve our site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
HOW WE RECEIVE YOUR CONSENT
Transactions and Orders: When you provide us with information to complete a transaction, verify your card, place an order or submit a request for return, you consent to our collection and use of your data for this purpose only. We may also use the personal information you provide to communicate with you.
Account Creation: When you choose to create an account on our website, you will provide us with your name and email. You are responsible for creating a unique password for your account and for ensuring your password is not shared with others. If you have forgotten your password, you can select “Forgot Password” to update it. You may also contact us at any time at info@shopgreytree.com with any assistance with or questions about your account.
Email Subscription for Marketing and Updates: When you subscribe to receive emails from us, we may send emails about our website/shop, new products, events and other updates.
HOW WE USE YOUR CONSENT
- To communicate
- To run and maintain business operations including, but not limited to, receiving orders when you initiate a transaction, fulfilling orders upon submission, maintaining proper site function and screening order for potential risk or fraud
- To optimize site performance and user experience with the site, such as through data analytics on how customers interact and use the site and understanding the success of marketing and advertising campaigns
For marketing, account creation and optional cookies, we will either ask or provide the option to select your preferences.
WITHDRAWING CONSENT
Accounts: You are not required to create an account to use the site or to place an order. If you choose to create an account but decide later you would like to deactivate your account, you may do so by contacting us at info@shopgreytree.com. Please include “Deactivate Account” in the subject line.
Email Subscription: If you have opted in to receive communications from us via email, but want to opt out, each email contains an Unsubscribe link at the bottom which you can click to stop email communications. You may also contact us directly at info@shopgreytree.com, but for immediate removal of consent we recommend using he Unsubscribe link. If you place an order with us, we will only use your email for communications regarding your order such as its status or if we have questions.
Accepting/Declining Cookies: Our website displays a banner communicating our use of cookies on our webstore, including why they are used and the option to set your preferences for their use when interacting with our site. You have the option to accept, decline or set your preferences for particular cookie categories. Certain cookies are required for the site to function and for necessary activities like protecting against fraud.
Other communications and data use: If you have any other concerns or want to take any further action to withdraw the collection, use or disclosure of your information, you may, at any time, contact us as info@shopgreytree.com
SHARING PERSONAL INFORMATION
We share your Personal Information with third parties for the reasons previously described. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
As previously mentioned, we may leverage Google Analytics to help us understand how our customers use the Site.
You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
YOUR RIGHTS UNDER STATE CONSUMER PRIVACY ACTS
The California Consumer Privacy Act (CCPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA) and Virginia Consumer Data Protection Act (VCDPA), provide you with rights regarding how your data or personal information is treated. Under these legislations, residents can choose to opt out of the “sale” of their personal information to third parties.
How to opt out
By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, read our privacy policy.
To be eligible to opt-out, you must be browsing from one of the listed states: California, Colorado, Connecticut, Utah or Virginia.
https://shopgreytree.com/pages/ccpa-opt-out
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
DISCLOSURE
We may disclose your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive. We may also disclose your personal information to protect our rights or if you violate our Terms of Service.
PAYMENT
As previously stated, our store is hosted by Shopify. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
You may also have the option at checkout to complete your payment using ShopPay, Paypal, G Pay or Venmo. You can learn more about each payment option and their policies using the links below.
ShopPay:
Paypal:
https://www.paypal.com/us/security/learn-about-paypal-secure-technology
https://www.paypal.com/us/legalhub/home
G Pay:
Venmo:
https://help.venmo.com/hc/en-us/sections/6615987270675-Security-Privacy
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
We respect your right to privacy. To see how we collect and use your personal information, please read our Privacy Policy.
QUESTIONS AND CONTACT INFORMATION
For any questions or concerns regarding this privacy policy or the use of your personal information, please contact us at info@shopgreytree.com.