Return Policy

We want you to love your items from Grey Tree! Wrong size or color? No worries! We’re here to help :)

Items can be returned for a refund in the original form of payment within 14 days from the date you received your order. All returned items must be unworn, unwashed, and with original tags attached. 
All sale items are final and cannot be returned.
 
Exchanges 
We are unable to accept exchanges at this time. We are unable to guarantee a specified item will be in stock once we receive your return. To address this concern, it would be best to purchase your desired item and return your previously purchased item for a refund.
PLEASE NOTE: ONCE AN ORDER IS PLACED IT CAN BE CANCELLED, HOWEVER, POSTAGE IS PRINTED AUTOMATICALLY UPON RECEIPT OF AN ORDER. THEREFORE, THE COST OF POSTAGE WILL NOT BE REFUNDED.
Defective 
Please notify us of any defects in purchases within 2 business days of receiving your items. Defects or damages must be reported within this time frame in order to be returned. 
Shipping 
All items are shipped via USPS. Tracking will be provided once your item has shipped. If ordering multiple items at one time, we will ship these items together as one parcel. All items will be shipped within 3 business days of placing your order. 
NOTE: Because we are a business within the State of Rhode Island there is a sales tax of 7% on our items. Items that are NOT taxed include clothing and shoes.